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How to Choose a Reputable Carpet Cleaning Company

Published on Monday, July 29 2013

Here are the top five most important questions that everyone should be asking when trying to choose a reputable carpet cleaning company.

1) How long have you been in the carpet cleaning business?

Some Vancouver carpet cleaning companies have a long history of great service, and these are precisely the carpet cleaning companies you want to hire. At SaraCares Vancouver Carpet and Upholstery Cleaning, we have been in business for over 30 years. That’s 30 years of providing consistently great service to our customers and that speaks volumes in an industry where carpet cleaning companies can come and go within a year.

2) Are you able to provide a customer reference?

Most professional carpet cleaning companies are not afraid to give out customer references. In fact, most publish them on their website. These companies want prospective customers to know their reputation within the industry and the courteous service they provide. Most companies will be more than happy to provide you with a URL to their most recent carpet cleaning customer testimonials. Be wary of a company that cannot or refuses to provide customer references.

3) Do you use green carpet cleaning products?

If you have children, pets or building occupants with allergies, you will want to know what kind of carpet cleaning solutions is used by the carpet cleaning company you are about to hire. Make the smart and safe choice. Choose a Vancouver company that uses non-toxic and biodegradable carpet cleaning chemicals that are safe for people and for the environment.

4) Do you have general liability insurance in place?

General liability insurance covers carpet cleaning technicians should they injure themselves while on the job at your property and provides that extra peace of mind that comes with knowing you won’t be held responsible for costs resulting from an on-the-job injury. A reputable Vancouver carpet cleaning company will have general liability insurance in place.

5) Can you provide an over-the-phone estimate?

If a company is experienced and has done a wide variety of wall-to-wall and area rug cleaning, they should be able to give a fairly accurate estimate for most carpet cleaning services over the phone. If the estimate seems too good to be true, it probably is. The low estimate could be a ploy to entice you to hire the company. Once the technician is on-site, he may increase the price considerably with the excuse that the job involves more than was understood over the phone.

After asking these five questions and listening to the carpet cleaning company’s answers, you should able to find a reputable Vancouver carpet cleaning company for your home or office.

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